Shipping policy

Shipping Policy

Last updated: 17 January

At House of Falcone, each garment is individually designed and crafted for you based on your unique measurements, fabric selections, and personal design preferences. Because of this bespoke process, production and shipping timeframes differ from standard retail.

Production Time

All garments are made-to-order.

Standard production timeframes are:

  • Suits & Jackets: 4-6 weeks

  • Shirts: 4–6 weeks

  • Coats & Outerwear: 4-6 weeks

  • Specialty pieces: Timeframes advised at consultation

Production timeframes may vary depending on fabric availability, design complexity, and seasonal demand.

You will be notified once your garment has completed production and is ready for dispatch or fitting.

Shipping Locations

We ship worldwide.

Shipping destinations include:

  • Australia

  • United States

  • United Kingdom

  • Europe

  • Asia

  • Middle East

If your location is not listed at checkout, please contact us at
📧 ciao@houseoffalcone.com

Shipping Timeframes

Once your garment has completed production and is dispatched:

Australia

  • Standard Shipping: 2–7 business days

  • Express Shipping: 1–3 business days

International

  • Standard International Shipping: 5–14 business days

  • Express International Shipping: 3–7 business days

Delivery times are estimates only and may vary due to customs processing and courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination

  • Package size and weight

  • Selected shipping method

Any applicable customs duties, taxes, or import charges are the responsibility of the customer.

Customs, Duties & Taxes

International orders may be subject to:

  • Import duties

  • Customs clearance fees

  • Local taxes

These charges are determined by your local customs authority and are not included in your order total.

House of Falcone is not responsible for delays or additional charges imposed by customs.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Please allow up to 24 hours for tracking information to update after dispatch.

Delivery Responsibility

Once your order has been handed to the courier:

  • Title and risk pass to the customer

  • House of Falcone is not responsible for courier delays

  • We are not responsible for lost or stolen packages once marked as delivered

If your package is lost in transit, we will assist you in lodging a courier investigation.

Damaged Shipments

If your order arrives damaged:

  • Notify us within 48 hours of delivery

  • Provide clear photos of the packaging and garment

We will assess and assist with repair or replacement where appropriate.

In-Store Collection

In-store collection is available for Brisbane clients by appointment.

You will be notified when your garment is ready for fitting or collection.

Questions?

For shipping enquiries, contact:

📧 ciao@houseoffalcone.com
📍 Brisbane, Australia

Our Promise

Every House of Falcone piece is crafted with precision, intention, and Italian-inspired craftsmanship. From our atelier to your wardrobe, we ensure your experience is seamless, refined, and worthy of the garment you’re receiving.